Cloud Infrastructure & IT Manager

IT |
Boston, MA

As the Cloud Infrastructure & IT Manager, you will be responsible for managing our cloud infrastructure and internal IT operations. This includes working with business leaders to ensure that tools and applications meet the needs of our rapidly evolving business.

Responsibilities

  • Responsible for the design, availability, performance, scalability, and security of our public cloud infrastructure on AWS or similar providers.
  • Configure and manage Java-based web applications and databases in the cloud.
  • Provide oversight on log aggregation and application monitoring & alerting on our production environments.
  • Manage personal computers, system software, software applications, network equipment, internet providers, printers, audio & video conferencing, etc. across a globally-distributed organization.
  • Author and maintain IT policy documents and standard operating procedures (SOPs).
  • Drive the implementation of the company’s business continuity and disaster recovery.
  • Identify and eliminate security vulnerabilities.
  • Conduct and document compliance audits.
  • Conduct regular testing and dry-run exercises to test and improve systems and plans.
  • Coordinate and manage outside vendors and services.
  • Conduct introductory systems training for new staff.
  • Manage helpdesk and ensure that issues are addressed in a timely manner.
  • Provide technical guidance on systems, networking, and capacity planning for new infrastructure projects for our engineering, DevOps, and technical support teams.
  • Research, identify, and recommend new technology solutions to continually improve our infrastructure and operations.
  • Occasionally perform duties outside of non-business hours as needed.

About You

  • Strong analytical, planning, and organizational skills with an ability to manage competing demands.
  • Strong interpersonal and communication skills.
  • Capable of working with ambiguous requirements and minimal direction.
  • Well respected and acknowledged as an expert by peers.
  • Challenge yourself, learn from others, and strive to grow professionally every day.
  • Emotionally mature team player with a positive can-do attitude.
  • Bachelor’s degree in a technology related field.

Qualifications

  • 10+ years’ experience in cloud infrastructure design & management as well as IT system administration, with at least 3 years in an IT leadership role managing 24×7 infrastructure operations in the public cloud.
  • Strong experience architecting, running, and scaling cloud applications in AWS or other public cloud environments. Professional level certifications highly desired.
  • Experience with operational processes, and monitoring & alerting tools such as New Relic, Datadog, etc.
  • Network expertise including routing, switching, IP addresses and subnets, firewalls, load balancers, DNS, VPN, etc.
  • Cybersecurity experience including network firewall configuration, maintenance and troubleshooting; web application security; intrusion detection & prevention tools.
  • Experience managing computer hardware and network systems – laptops, wired and wireless network, audio & video conferencing systems, etc.
  • Experience with Windows, macOS and Linux configuration and administration.
  • Experience administering Active Directory, Office365, SharePoint, etc.
  • Experience with shell scripts or programming.
  • Experience with CI/CD and configuration management tools such as Jenkins, Docker, Kubernetes, Ansible, Puppet, Chef, etc. is a huge plus.
  • Expertise with data privacy, PCI compliance, GDPR, SOC 1/2, and data localization is a plus.
  • Ability to function in a fast-paced environment and able to adapt to rapid changes in priorities.
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands.