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Chatbot Privacy Notice

Last update: April 8, 2024

In order to enable you to use the Chatbot, G-P (“G-P”, “we”, “us”, “our”) processes information about you (“Personal Data”) in accordance with the below provisions. Without the processing of your Personal Data, you will not be able to access and use the Chatbot. This privacy notice explains how G-P processes your Personal Data when you use the Chatbot.

What Personal Data do we collect and why

We collect only Personal Data that is specifically and voluntarily provided by you to our Chatbot. G-P can receive Personal Data such as name, title, address, e-mail address, cookies, IP-addresses, location, and telephone number. G-P also receives the content submitted by Chatbot users voluntarily.

The Personal Data that we collect through our Chatbot will only be used for the specific purposes for which it was provided. We process your Personal Data for the following purposes:

  • providing our services;
  • providing information about G-P and our services and products; and
  • improving our website, Chatbot, and customer experience.

We suggest that you do not provide sensitive information. If you do wish to provide sensitive information for any reason, G-P accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

Our legal basis for collecting and processing your Personal Data

We process your Personal Data relying on one of the following legal grounds:

  • Legitimate interest
    • We process your Personal Data based on our legitimate interests, such as: maintaining a lasting relationship; offering you products and services; improving the effectiveness of our services and Chatbot through analytics; preventing fraud and abuse; and answering your questions.
  • Consent
    • In some cases, we process your Personal Data on the basis of your consent, for example when you willingly and voluntarily submit sensitive Personal Data to us, or when you consent to the use of certain cookies. For more information about our use of cookies please see our Cookie Banner.

Sharing data with third parties

In order to access and communicate with the Chatbot, and other services that the Chatbot offers, we may share your Personal Data with G-P team members and affiliates, as well as data processors contracted by G-P. These data processors are contractually obliged to implement appropriate technical and organizational measures to ensure that your Personal Data is processed in accordance with our instructions. Sometimes it is necessary for us to provide your data to organizations located outside the EU/EEA and/or UK in order to provide our services. Whenever we transfer your personal information outside of the EU/EEA and/or UK to countries not deemed to provide an adequate level of personal information protection, the transfer will be based on safeguards that allow us to conduct the transfer in accordance with the GDPR, such as the standard contractual clauses approved by the European Commission.

How do we store and retain your Personal Data

We will retain your Personal Data in order to provide you with a high-quality service, and for as long as it is necessary to fulfil the purposes for which we collected the data, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We retain your Personal Data while your account is active, or, if not applicable, for 12 (twelve) months. After the expiration of the retention period, we will delete all Personal Data.

Your rights and further information

To know more about how we secure your Personal Data, your rights, how to exercise them and how to contact us, please consult our Privacy Policy.