3. CONTROLLER – PROCESSOR RELATIONSHIP
4. INTERNATIONAL DATA TRANSFERS
Lampiran I
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INDEPENDENT CONTROLLER - CONTROLLER RELATIONSHIP DETAILS
(This section regards to the details of Personal Data that is being shared between the Parties in their capacities as Controllers)
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Pesta
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Eksportir Data: Entitas pelanggan yang melaksanakan Perjanjian Induk
Data Importer: Globalization Partners LLC.
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Rincian Kontak Pihak-pihak terkait
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Rincian kontak sebagaimana tercantum dalam Perjanjian Induk.
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Aktivitas yang Relevan dengan Data yang Ditransfer
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Activities related to the EOR Services.
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Roles
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Data Exporter: Controller.
Data Importer: Controller.
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Kegiatan Pengolahan
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The Personal Data processed / transferred may be subject to the following Processing activities: any operation with regard to Personal Data irrespective of the means applied and procedures, in particular the collecting, organizing, storage, holding, use, retrieval, consultation, archiving, transmission, blocking, erasing, or destruction of data, the operation and maintenance of systems, compliance, legal and audit functions.
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Durasi Pemrosesan
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The term of the Master Agreement and on a continuous basis.
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Sifat dan Tujuan Pemrosesan
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Customer may transfer Customer Data to G-P, the extent of which is determined and controlled by the Customer in its sole discretion. The Purpose of the Processing is to provide the EOR Services in accordance with the Master Agreement.
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Categories of Data Subjects
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Professionals.
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Types of Personal Data
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Contact details (which may include name, address, email address, telephone, fax, emergency contact details, and associated local time zone information).
Employment details (which may include education, CV, job title, grade, demographic, location data, nationality and export compliance status, salary, bonus).
Data subjects' email content.
Details of services provided to or for the benefit of data subjects.
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Kategori Data Khusus (jika sesuai)
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N/A
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Retensi
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Data Pribadi akan disimpan setidaknya selama periode penyimpanan minimum yang diamanatkan secara hukum yang berlaku, yang konsisten dengan undang-undang pembatasan yang berlaku dan memenuhi praktik bisnis yang baik.
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Otoritas Pengawas yang Kompeten
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The competent supervisory authority shall be determined in accordance with applicable Data Protection Laws and shall include: the Irish Data Protection Commission (for EU GDPR); the Swiss Federal Data Protection and Information Commissioner / FDPIC (for Swiss FADP); the UK Information Commissioner's Office / ICO (for UK GDPR); and the Autoridade Nacional de Proteção de Dados / ANPD (for Brazil LGPD).
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Transfer ke Subprosesor
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Untuk transfer ke prosesor, subjek, sifat, dan durasi pemrosesan sama dengan yang dijelaskan di atas.
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Rincian kontak privasi G-P
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Kepada: Kantor Privasi Global.
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CONTROLLER - PROCESSOR RELATIONSHIP DETAILS
(This section regards to the details of Personal Data that is being processed by G-P on behalf of the Customer)
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Pesta
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Eksportir Data: Entitas pelanggan yang melaksanakan Perjanjian Induk
Data Importer: Globalization Partners LLC.
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Rincian Kontak Pihak-pihak terkait
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Rincian kontak sebagaimana tercantum dalam Perjanjian Induk.
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Aktivitas yang Relevan dengan Data yang Ditransfer
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Aktivitas yang berkaitan dengan Layanan Pemberi Kerja Tercatat dan penggunaan GPP yang diberikan kepada Pelanggan sebagai layanan.
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Roles
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Data Exporter: Controller
Data Importer: Processor
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Kegiatan Pengolahan
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Data Pribadi yang diproses/ditransfer dapat menjadi subjek aktivitas pemrosesan berikut: setiap operasi terkait Data Pribadi terlepas dari cara dan prosedur yang diterapkan, khususnya pengumpulan, pengorganisasian, penyimpanan, penguasaan, penggunaan, pengambilan, konsultasi, pengarsipan, transmisi, pemblokiran, penghapusan, atau penghancuran data, pengoperasian dan pemeliharaan sistem, kepatuhan, fungsi hukum dan audit.
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Durasi Pemrosesan
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The term of the Master Agreement and on a continuous basis.
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Sifat dan Tujuan Pemrosesan
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Customer may transfer Customer Data to G-P, the extent of which is determined and controlled by the Customer in its sole discretion. The Purpose of the processing is to provide GPP as a Service to the Customer in accordance with the Master Agreement.
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Categories of Data Subjects
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Authorized Users of the GPP who may include Customer’s employees and/or contractors.
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Types of Personal Data
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Rincian kontak (seperti nomor telepon dan email).
Data karyawan/kontraktor (seperti jabatan dan nama perusahaan).
Data penggunaan (seperti data tentang perangkat Pengguna Resmi dan bagaimana perangkat tersebut berinteraksi dengan GPP).
Data lokasi (seperti lokasi yang berasal dari alamat IP).
Data konten (seperti konten file Pelanggan mengenai Profesional dan komunikasi terkait).
Kredensial (seperti kata sandi, petunjuk kata sandi, dan informasi keamanan serupa yang digunakan untuk autentikasi dan akses akun ke GPP).
Any Personal Data supplied by Authorized Users.
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Kategori Data Khusus (jika sesuai)
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N/A
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Retensi
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Data Pribadi akan disimpan setidaknya selama periode penyimpanan minimum yang diamanatkan secara hukum yang berlaku, yang konsisten dengan undang-undang pembatasan yang berlaku dan memenuhi praktik bisnis yang baik.
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Otoritas Pengawas yang Kompeten
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The competent supervisory authority shall be determined in accordance with applicable Data Protection Laws and shall include: the Irish Data Protection Commission (for EU GDPR); the Swiss Federal Data Protection and Information Commissioner / FDPIC (for Swiss FADP); the UK Information Commissioner's Office / ICO (for UK GDPR); and the Autoridade Nacional de Proteção de Dados / ANPD (for Brazil LGPD).
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Transfer ke Subprosesor
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Untuk transfer ke prosesor, subjek, sifat, dan durasi pemrosesan sama dengan yang dijelaskan di atas.
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Rincian kontak privasi G-P
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Kepada: Kantor Privasi Global.
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Lampiran II
Langkah-langkah Teknis dan Organisasi
G-P has been certified and attested to confirm compliance with SOC 2 and ISO 27001 standards, by independent auditors. Such certifications demonstrate our commitment to securing Customer Data. G-P’s security program is designed to:
Protect the confidentiality, integrity, and availability of Customer Data in G-P’s possession or to which G-P has access;
Melindungi dari ancaman atau bahaya yang diantisipasi terhadap kerahasiaan, integritas, dan ketersediaan Data Pelanggan;
Melindungi dari akses, penggunaan, pengungkapan, pengubahan, atau penghancuran Data Pelanggan yang tidak sah atau melanggar hukum;
Melindungi dari kehilangan atau kerusakan yang tidak disengaja, atau kerusakan pada Data Pelanggan; dan
Informasi perlindungan sebagaimana diatur dalam peraturan apa pun yang mengatur G-P .
Berikut ini menjelaskan fungsi, proses, kontrol, sistem, prosedur, dan langkah-langkah yang telah diambil G-P untuk memastikan keamanan Pemrosesan Data Pelanggan:
1) TECHNICAL MEASURES TO ENSURE DATA PRIVACY AND PROTECTION
Privacy by Design and Default:
G-P takes the requirements of Article 25 GDPR into account in the conception and development phase of product development. Processes and functionalities are set up in such a way that the data protection principles such as legality, transparency, purpose limitation, data minimization, etc. as well as the security of processing are considered at an early stage.
b) Encryption of Personal Data:
Ensuring that personal data are only stored in the system in a way that does not allow third parties to identify the data subject.
Database and storage encryption:
On all databases used by G-P an encryption "at rest" according to the state of the art is used so that the data from the database can only be read after proper authentication on the respective database system.
Encryption of mobile data media:
The use of mobile data carriers for storing customer data is not permitted.
Encryption of data carriers on laptops:
Appropriate state-of-the-art hard disk encryption is installed on all employees' laptops.
Encrypted exchange of information and files:
In principle, the exchange of information and files is directly encrypted via a special application. If personal data or confidential information must be transferred to servers which cannot be sent via TLS-encrypted HTTPS uploads, these will be transferred using Secure File Transfer Protocol (SFTP), encrypted envelope service or another encrypted mechanism according to the state of the Art.
E-Mail Encryption:
In principle, all e-mails sent by employees of G-P are encrypted with TLS. Exceptions may be if the receiving mail server does not support TLS. The Customer shall ensure that the corresponding mail servers used within the scope of the order support TLS encryption
c) Admission Control
Admission controls are intended and put in place in order to prevent the use and processing of data which is protected by data protection laws by unauthorized persons.
Use of authentication methods
Access to personal data is always via encrypted protocols: SSH, SSL/ TLS, HTTPS or comparable protocols. Authentication procedure for IT system: Multifactor authentication log-in to IT system.
Automatic blocking in case of inactivity
Laptops used by G-P employees locked with password or PIN protection when not in use by the user. In addition, an automatic screen lock with password protection is set up after 15 minutes of inactivity.
Use of anti-virus software
Laptops used by G-P employees are equipped with state-of-the-art anti-virus software that is kept up to date on all operational or business IT systems. As a matter of principle, no computers may be operated without resident virus protection unless other equivalent state-of-the-art security measures have been taken or there is no risk. Default security settings must not be deactivated or circumvented.
"Clean Desk Policy"
Employees of G-P are instructed not print out or locally store personal data of data subjects, not to leave work materials in a location where they may be viewed by third parties, and to store all work materials properly. Documents which G-P is required by law to hold in hard copy are stored in locked cabinets.
d) Access Controls Within the Platform
Access controls ensure that persons authorized to use a processing system have access only to the personal data covered by their access authorization.
Peran dan Wewenang
Roles and Authorization Platform – Customer Access Customer users can view and edit customer account information.
Roles and Authorization Platform – Professional Access Professional users can view and edit their own professional information.
Professionals can also gain Customer access role upon requirement + approval
Roles and Authorization Platform – Internal Access
Internal access users have varied roles. They have varied access to create, view, edit, and approve the following:
Informasi pelanggan
Informasi penagihan
Informasi mitra
Informasi catatan personel profesional
Akses ke sistem admin umumnya dibatasi untuk karyawan terlatih di bidang dukungan pelanggan dan pengembangan produk.
e) Firewall as a Service
G-P uses use an external firewall as a service that allows it to grant or block access to websites to make sure systems can’t access malicious content and to restrict access to inappropriate content.
f) Record of Log-In to the Platform
G-P maintains a record of all login activity.
g) Separability
Ensuring that personal data collected for different purposes can be processed separately and are separated from other data and systems in such a way that unplanned use of these data for other purposes is excluded.
Separation of development, test and operating environments
Data from the operating environment may only be transferred to test or development environments if it has been made completely anonymous before transfer. The transfer of the anonymized data must be encrypted or via a trustworthy network.
Software to be transferred to the operating environment must first be tested in an identical test environment ("staging"). Programs for error analysis or the creation/compilation of software may only be used in the operating environment if this cannot be avoided. This is especially the case if error situations depend on data that would be falsified due to the requirements for anonymization when transferring to test environments.
Separation in networks
G-P separates its networks according to tasks. The following networks are used permanently: operating environment ("Production"), test environment ("Staging", “Sandbox”), development environment (“Dev”) office IT staff. In addition to these networks, further separate networks are created as required, e.g., for restore tests and penetration tests. Depending on the technical possibilities, the networks are separated either physically or by means of virtual networks.
h) Availability control
G-P takes the following steps to ensure that personal data is protected against accidental destruction or loss.
Data protection procedures/ backups
To ensure adequate availability G-P implements daily snapshots of its database with replication to a different region. Measures are also taken to ensure employees with job-based need to review data are granted access only to replica datasets.
Geo-redundansi sehubungan dengan infrastruktur server untuk data produktif dan cadangan
IT incident management ("Incident Response Management")
There is a concept and documented procedures for handling incidents and safety- relevant events. This includes the planning and preparation of the response to incidents, procedures for monitoring, detecting and analyzing security- relevant events and the definition of corresponding responsibilities and reporting channels in the event of a violation of the protection of personal data within the framework of the legal requirements.
2) ORGANIZATIONAL MEASURES TO ENSURE DATA PRIVACY AND PROTECTION
G-P telah menerapkan langkah-langkah organisasi berikut untuk memastikan organisasi beroperasi dengan cara yang memenuhi persyaratan privasi data dan perlindungan.
a) Organizational Instructions
G-P has developed and is developing a data governance program including policies, procedures, and guidelines for employees to follow. Documentation includes how to identify and manage data privacy issues, best practices for ensuring privacy compliance, and policies for addressing privacy incidents.
b) Commitment to confidentiality and data protection
G-P has developed and is developing a data governance program including policies, procedures, and guidelines for employees to follow. All employees and contractors are bound in writing to confidentiality and data protection as well as other relevant laws. All employees receive privacy & security training. Internal audits on data protection and information security are conducted regularly. Audits are carried out on the basis of common test criteria/schemes. The employees and contractors of G-P are instructed to process personal data for lawful reasons only, pursuant to applicable contracts with the customer and professional, with due consideration to any express consent given or withheld by the data subject, and in keeping with any lawful duty of the organization.
c) Data protection training
All employees receive privacy & security training which remains available for review at any time in G-P training platform.
d) Physical Access Controls
G-P has the following physical controls in place to deny unauthorized persons access to IT systems equipment used for processing.
Electronic door protection
The entrance doors to the premises of G-P offices are always locked and electronically secured. The doors are opened via a personal electronic transponder.
Controlled distribution of keys
A central, documented allocation of keys to the employees of G-P takes place. These electronic transponders/keys could be deactivated centrally by each office manager or the People Resources department.
Supervision and accompaniment of external persons
External service providers and other third parties may only be granted access to the premises via prior authorization or when accompanied by an employee of G-P. G-P applies its written Visitor’s Policy when visitors are invited to the premises.
Securing of premises with increased need for protection
Premises or cabinets with increased protection requirements, such as legal offices and certain Operations locations, are equipped with locking cabinets and drawers. Cabinets and drawers where legal documents, contracts, and confidential documentation are held are to be locked at all times except when they are in use.
Closed doors and windows
Employees are organizationally instructed to keep windows and doors closed or locked outside office hours.
e) Recoverability
G-P ensures that systems in use can be restored in the event of physical or technical failure.
Regular tests of the data recovery ("Restore-Tests")
Regular full restore tests are carried out to ensure recoverability in the event of an emergency/disaster.
Emergency plan ("Disaster Recovery Concept")
There is a concept for the treatment of emergencies/disasters and a corresponding emergency plan. G-P ensures the recovery of all systems on the basis of the data backups / backups, usually within 48 hours.
Review and evaluation measures
Presentation of the procedures for regular review, assessment and evaluation of the effectiveness of the technical and organizational measures.
f) Privacy Team
The organization has a Global Data Privacy Office tasked with planning, implementing, evaluating and adapt measures in the field of data protection.
g) Risk Management
There is a process for analyzing, evaluating, and allocating risks and for deriving measures on the basis of these risks.
3) INDEPENDENT REVIEW OF INFORMATION SECURITY
Performance of audits
Internal audits on data protection and information security are conducted regularly. Audits are carried out on the basis of common test criteria/schemes.
b) Review of compliance with security policies and standards
Compliance with the applicable security guidelines, standards and other security requirements for the processing of personal data is checked regularly. Where possible, these checks are carried out on a random and unexpected basis.
c) Verification of compliance with technical specifications
Regular automated and manual vulnerability scans are performed by the IT department or other qualified personnel to verify the security of the applications and infrastructure, as well as the regular development of the product. Detailed penetration tests are carried out by an external service provider to specifically examine the applications and infrastructure for vulnerabilities.
d) Processing on instruction
The employees of G-P are instructed to process personal data for lawful reasons only, pursuant to applicable contracts with the customer and professional, with due consideration to any express consent given or withheld by the data subject, and in keeping with any lawful duty of the organization.
e) Careful supplier selection
G-P adheres to its Supplier Prequalification Process when selecting vendors and suppliers who may encounter protected data. This process includes feedback from the Finance and Legal/Privacy Departments and incorporates risk assessment, security prequalification and documentation certification steps. Suppliers who will process protected data will be required to demonstrate their adherence to applicable data privacy laws, including Article 28 GDPR for covered data
Lampiran III
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Subprosesor
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Informasi Lokasi dan Kontak
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Deskripsi Pemrosesan
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3933 Lake Washington Blvd NE #350, Kirkland, WA 98033, USA
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Jasa Keuangan
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P.O. Kotak 81226
Seattle, WA 98108-1226, AS
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Hosting - Penyedia Layanan Cloud
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Microsoft Corporation Satu Cara Microsoft
Redmond, Washington 98052 USA Telepon: (+1) 425-882-8080.
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Dukungan Proses Bisnis untuk komunikasi (email) dan manajemen layanan
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350 Lantai Jalan Semak 13
San Francisco, CA 94104, AS
+1 415 701 1110
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Dukungan Proses Bisnis untuk manajemen layanan
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DocuSign International (EMEA (Eropa, Timur Tengah, dan Afrika)) Ltd, Perhatian: Tim Privasi, 5 Hanover Quay, Ground Floor, Dublin 2, Republik Irlandia
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Manajemen Dokumen
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Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA
1-800-387-3285
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Dukungan Proses Bisnis untuk manajemen Hubungan Pelanggan (CRM)
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989 Market St
San Francisco, CA 94103, AS zendesk.com
888-670-4887
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Pertanyaan helpdesk untuk dukungan Pelanggan
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2225 Lawson Lane Santa Clara, CA , 95054
AMERIKA SERIKAT
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Business Process Support for IT service and operations management, the employee and customer experiences through ( automated cloud-based workflow)
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160 Spear Street, 15th Floor San Francisco, CA 94105 1-866-330-0121
AMERIKA SERIKAT
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Infrastruktur gudang data cloud.
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620 8th Ave 45 th Floor
New York, NY 10018
AMERIKA SERIKAT
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Alat pemantauan dan debugging layanan
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Avenue Louise 54, Kamar s52,
1050 Brussels
Belgia
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Pemroses pembayaran online
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1600 Amphitheatre Pkwy, Mountain View, CA 94043
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Dukungan Proses Bisnis untuk komunikasi (email) dan penyimpanan dokumen internal
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