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Time and Expense Analyst

Finance |
Mexico City, Mexico

Globalization Partners’ mission is to eliminate the barriers to global business and make it easy for companies to hire in more than 170 countries within days.

We’re in hyper-growth mode and plan to double in size this year. Growth is in our mandate and we need amazing people to succeed. Our renowned culture has been named one of the Top 150 Company Cultures in America, and our goal is to add the best talent to our award-winning team!

What you will do:

The Time & Expenses Analyst – Expense provides resolutions to issues that clients are escalating through our ticketing system, or that are reaching us by email.
The support is often consultative and addresses intermediate to advanced compliance related issues.
The Time & Expenses Analyst would conduct work at the direction of the Accounts Payable Manager, as well as Senior Accountants or HR Specialists from various countries.

Main Responsibilities:

  • Respond to inquiries or issues regarding expense system functionality, reimbursement status and expense policy detail; where required, research and diagnose the issue or request then define solutions, possible escalation to support teams or local experts, and overall respond within established timelines.
  • When appropriate provide consultative and educational guidance to professionals, client contacts, managers or other internal team members.
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.
  • Provide updates within SLA guidelines, on active issues to gain additional information or to advise of status.
  • Develop an in depth-understanding of the company’s expense policies in countries in the Americas region, related legal and tax requirements, and country-specific processes.  Apply strong attention to detail when maneuvering the applicable policies and avoid rushed conclusions.
  • Provide compliance and educational feedback to external and internal parties in a professional, empathetic and de-escalating manner, both written and verbal.
  • Process and review expense claims in regards to expense policy requirements
  • Process and review expense claims in regards to expense policy requirements
  • Maintain a deep understanding of company’s expense tools and their reporting capabilities. Be the go-to escalation point for all expense data and reporting questions.

Success Factors:

  • Strong customer service orientation
  • Solid understanding of accounting and finance concepts
  • 3+ years of relevant client facing support activities
  • 3+ years of relevant experience in an AP related environment
  • Strong attention to detail
  • Demonstrated interpersonal, organizational, analytical, and problem-solving skills
  • Excellent verbal and written communication skills