Multi-Factor
Authentication (MFA)
Quick Guide

MFA protects your organization’s data by applying a second source of validation before allowing access to the G-P platform

Is MFA enabled on the G-P platform?

Existing customers: The admin user will have the ability to switch MFA on and off for a limited period of time. We strongly advise customers not to turn MFA off once enabled in order to keep their accounts protected.

New customers: MFA will be enabled by default for all users

How can I access the G-P platform once MFA is enabled?

We support several MFA mechanisms, like authenticator apps, email, or SMS depending on the needs of your organization.

Authenticator Apps (Microsoft Authenticator or Google Authenticator)

  • Download and install your preferred app onto your mobile device.
  • Log into the G-P platform as you normally do, with your email and password.
  • If MFA is enabled, a QR code will be displayed next.
  • Open your authenticator app and scan the QR code.
  • The app will generate a six-digit code that will link your G-P login to the authenticator app.
  • Enter the six-digit code into the login page and click on Continue.
  • After this, you will have access to the G-P platform.
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Email

  • Log into the G-P platform as you normally do, with your email and password.
  • If MFA is enabled, a QR code will be displayed next.
  • Instead of scanning the QR Code, select Try another method in the Verify Your Identity window, then select the Email option.
  • A notification will be sent to your login email with the authentication security code.
  • Enter the six-digit code into the login page and click on Continue.
  • After this, you will have access to the G-P platform.

SMS

  • Log into the G-P platform as you normally do, with your email and password.
  • If MFA is enabled, a QR code will be displayed next.
  • Instead of scanning the QR Code, select Try another method in the Verify Your Identity window, then select the SMS option.
  • An SMS notification will be sent to your mobile device with the authentication security code.
  • Enter the six-digit code into the login page and click on Continue.
  • After this, you will have access to the G-P platform.
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