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Multi-Factor Authentication (MFA) Quick Guide

MFA protects your organization’s data by applying a second source of validation before allowing access to the G-P platform.

Existing customers: The admin user will have the ability to switch MFA on and off for a limited period of time. We strongly advise customers not to turn MFA off once enabled in order to keep their accounts protected.
New customers: MFA will be enabled by default for all users.

We support several MFA mechanisms, like authenticator apps, email, or SMS depending on the needs of your organization.

<ul class="lh-130 mb-4 col-lg-11 ps-4">
<li>Download and install your preferred app onto your mobile device.</li>
<li>Log into the G-P platform as you normally do, with your email and password.</li>
<li>If MFA is enabled, a QR code will be displayed next.</li>
<li>Open your authenticator app and scan the QR code.</li>
<li>The app will generate a six-digit code that will link your G-P login to the authenticator app.</li>
<li>Enter the six-digit code into the login page and click on Continue.</li>
<li>After this, you will have access to the G-P platform.</li>
</ul>

<ul class="lh-130 mb-4 col-lg-11 ps-4">
<li>Log into the G-P platform as you normally do, with your email and password.</li>
<li>If MFA is enabled, a QR code will be displayed next.</li>
<li>Instead of scanning the QR Code, select Try another method in the Verify Your Identity window, then select the Email option.</li>
<li>A notification will be sent to your login email with the authentication security code.</li>
<li>Enter the six-digit code into the login page and click on Continue.</li>
<li>After this, you will have access to the G-P platform.</li>
</ul>

<ul class="lh-130 mb-4 col-lg-11 ps-4">
<li>Log into the G-P platform as you normally do, with your email and password.</li>
<li>If MFA is enabled, a QR code will be displayed next.</li>
<li>Instead of scanning the QR Code, select Try another method in the Verify Your Identity window, then select the SMS option.</li>
<li>An SMS notification will be sent to your mobile device with the authentication security code.</li>
<li>Enter the six-digit code into the login page and click on Continue.</li>
<li>After this, you will have access to the G-P platform.</li>
</ul>

Multi-Factor Authentication (MFA).

How can I access the G-P platform once MFA is enabled?