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Quick Guide

Multi-Factor Authentication (MFA).

Multi-Factor Authentication (MFA) protects your organization’s data by applying a second source of validation before allowing access to the G-P Platform.

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Is MFA enabled on the G-P Platform?

MFA is enabled on the G-P Platform, but not by default. Administrators have the ability to turn MFA on/off from the G-P Platform. We strongly advise customers to activate MFA and avoid deactivating once enabled, in order to keep their accounts protected.

MFA

How can I access the G-P Platform once MFA is enabled?

G-P supports app-based MFA for login flows. G-P Users can download any of the standard authenticator applications (Microsoft Authenticator, Google Authenticator, Authy, etc.) and use the one-time codes generated in these applications to login to G-P. 

Authenticator Applications

To set up an authenticator application (such as Microsoft Authenticator, Google Authenticator, or Authy), follow these steps:

  • Open the App Store on your mobile phone and search for the authenticator application of your choice.
  • Download and install the application on your device.
  • Follow the instructions stated in the application. If the application requires you to register using your phone number and email address, complete the registration process.
  • Open the G-P webpage and log in with your username (email) and password.
    You will be presented with a QR code.
  • Open the application on your phone and use the application's "Scan QR Code" feature to scan the code from your computer screen.
  • Once the QR is successfully scanned, your G-P account will be linked in the application and a new row will be created in-app. You should be able to see your email address in this row.
  • Click on the row to access the one time six-digit security code generated by the application. Enter this code into the G-P Platform Multi-factor Authentication (MFA) page.
  • Once the code is authenticated, you will be directed to the G-P Platform homepage. Future logins will require you to enter the one-time code provided by the application.
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Account Recovery

Invalid code errors: Authenticator codes are time-sensitive. If your code is rejected, ensure your mobile device's clock is set to Automatic Date & Time in your phone settings.

Lost, damaged, or new phone: Because MFA relies on your physical device, changing phones will prevent you from accessing your account.

Please contact us at support@g-p.com to help you with the MFA set up on your new device.