The situation: Navigating transparency with a previous vendor
Five Star Franchising (Five Star) faced challenges with their previous contractor management partner, including unexpected fees and a sharp increase in monthly costs not clearly tied to contractor growth. Limited communication from the customer success team added to the uncertainty. The platform also lacked invoicing features such as multiple line items and recurring payments, making it harder to manage budgets and contractor expenses efficiently.
“We were looking for a platform that offered better value and stronger service and communication than the contractor management solution we were previously using. When we reached out to Paylocity, who handles our W-2 payroll, they recommended G-P as their preferred partner.
Cierra Olsen
Human Resources Generalist at Five Star
The solution: Transitioning to G-P for greater efficiency
Five Star chose G-P to improve how they hire and pay contractors. G-P offers payments in over 190 markets, giving Five Star the flexibility to hire talent anywhere in the world and making contractor invoicing quick and hassle-free. G-P Contractor’s Classification Engine uses AI to give peace of mind by scanning contracts, highlighting any classification risks, and giving suggestions on what to change in the contract to ensure contractors are not operating as employees.. This end-to-end solution addresses key operational headaches, making payroll and contractor management more efficient and transparent via a centralized platform.
“We chose G-P not just because it offered great value, but because the team was incredibly responsive and supportive. They worked closely with us to get everything on track, and that support has continued ever since.
Cierra Olsen
Human Resources Generalist at Five Star
The impact: Simplifying operations and cost clarity with G-P
Since transitioning to G-P, Five Star’s HR team has saved approximately five hours per pay cycle by eliminating manual data entry. The shift also resolved frustrations around hidden fees, poor communication, and technical limitations. With a transparent pricing model, G-P delivers real value. The platform offers robust contractor management, streamlined invoicing, efficient payments, and detailed reporting, empowering Five Star to manage its growing global workforce with confidence.
“We’ve stayed with G-P because their platform is intuitive, user-friendly, and constantly evolving in ways that make our workflows smoother. The G-P team goes the extra mile. I appreciate the quick responses to my questions and the ongoing feedback as we work through any issues. G-P has made a real difference in how we manage and pay our global contractors.
Cierra Olsen
Human Resources Generalist at Five Star
