The challenge: navigating transparency issues with a previous vendor
Five Star faced challenges with their previous contractor management partner. Unexpected fees, rising monthly costs, and limited communication from the customer success team prompted them to find a new provider. The platform also lacked invoicing features such as multiple line items and recurring payments, making it harder to manage budgets and contractor expenses efficiently.
We were looking for a platform that offered better value and stronger service and communication than the contractor management solution we were previously using. When we reached out to Paylocity, who handles our W-2 payroll, they recommended G-P as their preferred partner.”
Cierra Olsen
Human Resources Generalist at Five Star
The solution: transitioning to G-P Contractor™ for greater efficiency
Five Star chose G-P Contractor to streamline contractor hiring and payments worldwide, with support for 190+ markets and quick, hassle-free invoicing.
Our AI-powered Classification Engine gives Five Star peace of mind by scanning contracts, highlighting potential classification risks, and giving suggestions to ensure all clauses align with this type of working relationship. This end-to-end solution addresses operational headaches, making payroll and contractor management more efficient and transparent via a centralized platform.
We chose G-P not just because it offered great value, but because the team was incredibly responsive and supportive. They worked closely with us to get everything on track, and that support has continued ever since.”
Cierra Olsen
Human Resources Generalist at Five Star
The impact: simplified operations and cost clarity
Since transitioning to G-P Contractor, Five Star’s HR team has saved approximately five hours per pay cycle by eliminating manual data entry. The shift also solved frustrations around hidden fees, poor communication, and technical limitations. With a transparent pricing model, G-P delivers real value. Our streamlined invoicing, efficient payments, and detailed reporting empower Five Star to manage their global workforce with confidence.
We’ve stayed with G-P because their platform is intuitive, user-friendly, and constantly evolving in ways that make our workflows smoother. The G-P team goes the extra mile. I appreciate the quick responses to my questions and the ongoing feedback as we work through any issues. G-P has made a real difference in how we manage and pay our global contractors.”
Cierra Olsen
Human Resources Generalist at Five Star
