The challenge: difficulty tracking and managing global contractor costs with a previous vendor

Five Star faced challenges with their previous contractor management partner. Unexpected fees, rising monthly costs, and limited communication from the customer success team prompted them to find a new provider. Beyond billing frustrations, the team had no clear visibility into whether they were meeting compliance requirements for each country — a growing concern as their contractor base expanded globally.

The platform also lacked invoicing features such as multiple line items and recurring payments, making it harder to manage budgets and contractor expenses efficiently. Without clear pricing or reliable support, budgeting for contractor spend became guesswork, a serious liability for an HR team managing payroll across hundreds of franchise locations.

The solution: G-P Contractor™ for compliant, transparent contractor payments

Five Star selected G-P Contractor to simplify hiring, payments, and independent contractor compliance across 190+ markets. With a centralized platform, they gained real-time visibility into spend, faster onboarding, and more efficient, hassle-free invoicing.

G-P’s AI-powered Classification Engine analyzes contracts for potential worker misclassification, highlighting risky language and recommending updates to support compliance with local labor laws. This reduces exposure to fines while streamlining workflows and lowering legal costs. The bulk upload feature further streamlines onboarding, allowing Five Star to add multiple contractors simultaneously — a frequent need given their scale.

"We chose G-P not just because it offered great value, but because the team was incredibly responsive and supportive," explained Cierra Olsen, Human Resources Generalist at Five Star. "We've stayed with G-P because their platform is intuitive, user-friendly, and constantly evolving in ways that make our workflows smoother."

Key capabilities that drove Five Star's decision:

• Proactive identification and mitigation of worker misclassification risk
• Flexible invoicing with multi-line and recurring payment support
• Transparent, predictable pricing for improved cost control
• Centralized platform for onboarding, payments, and reporting across the global workforce

The impact: 5+ hours saved per pay cycle and full cost clarity

Since transitioning to G-P Contractor, Five Star’s HR team has saved approximately five hours per pay cycle by eliminating manual data entry — time now redirected to higher-value work. The shift also solved frustrations around hidden fees, poor communication, and technical limitations.

"The G-P team goes the extra mile," Olsen said. "I appreciate the quick responses to my questions and the ongoing feedback as we work through any issues."

G-P's transparent pricing model delivers real value. Five Star now operates with full pricing transparency, faster support, and detailed reporting that gives leadership visibility into global contractor costs.