The challenge: managing global compliance across multiple continents
Rackspace needed to maintain compliance with employment laws across 21 countries. HR teams relied on numerous sources to piece together a holistic picture of any one country's employment requirements and regulations, from outside counsel, external consultants, individual internal knowledge, and government websites.
The process was slow, inconsistent, and difficult to scale. The company wanted a centralized solution that could support multiple HR functions and give employees at all levels quick access to trusted compliance guidance.
Rackspace has trusted G-P for years as an EOR around the world, and we still rely on them today when entering new countries before establishing an entity. Their experience as a global employer makes them uniquely qualified to create an AI solution for HR operations, especially one focused on compliance.”
Janelle Noble
Senior Director, HR Strategy & Analytics at Rackspace
The solution: Gia for AI-powered, expert-backed guidance
Rackspace became an early adopter of Gia, the AI-powered global HR agent that gives you legally vetted answers, policy templates, and jurisdictional insights in seconds. The team used Gia to simplify HR tasks that previously required outside consultants. Rackspace got instant answers, saved time, and reduced costs with Gia.
"The biggest Gia attractor for us was the HR compliance piece," explained Mandy Moore, Director HR Technology at Rackspace. "We operate in 21 countries and need to maintain compliance in each jurisdiction. Having a centralized tool for all HR employees to reference, get consistent information, and update the right documents in a timely manner is critical for us."
Gia proved to be the comprehensive solution they needed. By supporting multiple HR functions, clarifying statutory requirements, and offering clear guidance, Gia delivers what other AI tools can’t: lawyer-like reasoning and expert-vetted sources.
We’ve tried other AI tools, but Gia is the most holistic solution, and it truly supports multiple HR functions. Gia has provided clarity, allowing us to prompt with specific questions and generate a better understanding of the regulations.”
Mandy Moore
Director HR Technology at Rackspace
Internal HR employees integrated Gia into daily workflows and practiced effective prompting. Over time, usage expanded across payroll and global mobility, turning Gia into a trusted first stop for inquiries.
The impact: clarity, productivity, and strategic potential
Gia transformed HR operations at Rackspace. Teams get G-P Verified answers in seconds instead of waiting on outside counsel. Entry-level employees resolve issues independently, freeing senior leaders to focus on strategic priorities.
"Where Gia really excels is that preliminary legwork has already been done," Moore said. "The articles and guidance are reviewed internally and given the G-P Verified stamp of approval, so we can trust it as factually right from the first prompt."
My best use case has been U.S. federal and state HR compliance requirements. With Gia, we have significantly reduced the time spent researching, and the comprehensive sources allow us to take a deep dive, all within one tool.”
Kevin Gaskin
HR Senior Transformation Manager, UK
Rackspace is now using Gia to speed recruitment, improving turnaround times and efficiency. Plans are underway to upload handbooks, policies, and guidelines, creating a centralized repository that flags regulatory updates and ensures timely revisions.
"Over the course of the pilot, we’ve been able to think outside the box about what more we could do with this tool and what the best-case scenario for this product could be," concluded Moore. "Gia allows us to expand our thought process about potential use cases. I really believe this tool will be life-changing for HR, and I’m excited about all of the possibilities."