Operational Excellence for Global Companies


Gina DrenaVP Customer Operations
Meredith HendlerDirector of Global Operations

About this webinar

In today’s fast-paced and ever-changing business environment, achieving operational excellence is crucial for the success and growth of global companies. It requires a continuous effort to optimize processes to drive efficiencies, reduce costs, and increase customer satisfaction and retention.

Join G-P’s Vice President of Customer Operations, Gina Drena, and Director of Global Operations, Meredith Hendler, for an in-depth look into the top strategies to maintain operational excellence in global companies.

In addition to examining some of the common barriers to operational excellence, such as an inefficient tech stack and communication silos among distributed workforces, attendees will learn:

  • How to establish end-to-end, standardized processes to serve your customers globally.
  • How to set up an Enterprise-wide knowledge base.
  • How to build a 24/7 service delivery model.

Whether you are an executive leader or an operations manager, this webinar will equip you with valuable tools, tips, and strategies to maintain operational excellence in your global company.

Global thinking. Global growth.
Let’s go.