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Service Level Objectives​​ 

Last update: December 18, 2024​​ 

Einführung​​ 

G-P sets the platinum standard via our world-class customer support solutions. Our employment documentation was designed to maximize protection and minimize the liabilities of top-tier companies. Our streamlined technology platform is best-in-class, and our account management and local HR experts consistently attain 90%+ customer satisfaction ratings.​​ 

Our customers entrust us with their greatest asset-builders: their talent. When any HR situation arises with a team member who is employed by G-P, we are committed to resolving it with the utmost professionalism and respect for all parties. Here’s how we do it:​​ 

  • G-P assigns HR experts to support the legal and regulatory HR activities in relation to onboarding and offboarding local Professionals hired on behalf of our Customers.​​ 

  • For day-to-day, ongoing support, G-P provides Customers and Professionals access to our Help Center ticketing system, available via our proprietary, AI-powered platform.​​ 

How to reach us​​ 

The best and fastest way to reach G-P Support for all products is through our AI chat, G-P Assist, ensuring safe and secure data transmission.​​ 

Customers can also submit inquiries through a webform in the platform.​​ 

Support channel​​ 

We strive to provide exceptional care and attention to your inquiry as quickly as possible. G-P has established the following service level objectives:​​ 

Support channel​​ 

Response time​​ 

Live chat​​ 

2 mins response*​​ 

Webform​​ 

8 hrs response*​​ 

For urgent issues, please reach out via chat through G-P Assist.​​ 

Dedicated support​​ 

  • G-P’s HR experts have over a decade of experience in the industry.​​ 

  • Our deep knowledge and advice drives better outcomes for businesses, increased compliance, and exceptional care for Professionals.​​ 

  • Powered by our experienced team of experts, G-P Meridian EOR Prime​​ 

    offers industry-leading features like access to a dedicated Customer Success Manager to help you make the right decisions for your unique business needs and goals.​​ 

See our case studies for real-life examples where G-P’s experience makes the difference.* Response times shown are averages and may be impacted by time zones and the complexity of the question.​​