Remote work lets teams collaborate across borders. But communication can be a huge challenge for remote workforces. With a best-in-class employer of record (EOR) in place — and a good communication strategy — you can deliver a connected experience for your global teams.
让我们探讨当今改善远程工作者沟通的关键策略。
为什么沟通策略对远程团队至关重要？
With many companies adopting hybrid working models and flexible arrangements, remote work is here to stay. This shift toward dispersed teams can make it difficult to build meaningful connections. According to Gallup, fully remote workers are more likely to feel lonely than hybrid or on-site employees. That's why effective team communication is essential to employee morale and business success.
以下是强有力的沟通策略可以提高远程团队绩效的几种方法：
- Improves sense of community: A solid communication foundation encourages collaboration, team building, and overall trust in your company.
- 保持员工的参与度： Up to 85% of employees say they feel more motivated when regularly updated about company news and information. Open communication can make team members feel more comfortable sharing ideas and opinions.
- Elevates performance: Employees who feel a sense of belonging at work are 4.4 times more likely to be mentally healthy, which is key to their overall well-being and productivity.
- Promotes innovation: Workplace collaboration inspires new ideas that can improve quality of work. Clear communication mitigates any unnecessary back and forth and misunderstandings to keep projects on track.
- Fosters cross-cultural connection: According to the 2025 Global Workforce Trends report, leaders say maintaining company culture across regions is a top challenge in building global teams. Strong communication across all global employees, including 1099 workers and remote team members, is key to creating a successful workforce.
15 国际团队的远程工作通信最佳实践
Around 14% of all U.S. employees work fully remote. And 75% of employees who can work from home do so some of the time. Globally, the World Economic Forum anticipates around 92 million fully remote jobs by 2030. As companies and employees move away from traditional office setups, it’s essential to adapt communication methods.
让我们探索 15 远程团队的沟通策略。
1.建立集中沟通渠道
制定成功的沟通策略的第一步是了解哪些渠道最适合分散的员工。简化书面沟通的工具可帮助团队成员迅速回复消息和请求。
诸如Slack、微软Teams和Discord之类的平台可能有利于远程通信。例如，使用 Slack 的员工可以即时发送消息、共享文档并整合 CRM 和项目管理解决方案，以改善远程协作。
2.设定明确的期望并建立规范
Be open and set expectations to give remote employees a clear understanding of their roles, responsibilities, and employment terms. Our research found that 30% of employees hesitate to work for global companies because the tax and legal considerations are unclear to them. Clear communication addresses concerns, promotes accountability, and aligns efforts toward organizational goals.
概述团队目标、截止日期和角色，确保每个人都意见一致。虽然您的协作计划可能会根据团队的需求而变化，但请务必营造一个让每个人都感到被倾听的环境。
3.定期检查
每天、每周甚至每两周举行一次团队会议，讨论进度，解决任何特定的项目障碍，并让所有人了解情况。
群体环境中的个性各不相同。一些团队成员更渴望交谈、分享他们面临的问题并寻求支持，而另一些团队成员则更为保守。
同理心是确保每个人都有机会表达自己的关键。安排定期的一对一会议，让所有性格类型的人都更容易敞开心扉。
4.密切关注跨文化的细微差别
如果你跨境工作，你很可能拥有一支文化多元化的团队。国际团队是任何公司的资产。一定要承认劳动力所有的文化细微差别。
Training and experience in cross-cultural communication improve employee collaboration and performance. A well-rounded communication strategy helps prevent misunderstandings, ensures alignment on priorities and goals, promotes transparency, builds trust, and creates a more cohesive organizational culture.
此外，不要忘记考虑不同地区的语言交流方式可能有所不同。有些文化更直接、更直率，而有些文化则更保守。
5.考虑当地的规范和法律
在建立国际团队时，请密切关注当地的雇佣法和规范。全球领导人表示，雇佣法 (47%) 和税收法规 (47%) 是国际雇佣的最大障碍。
In many cases, your global teams have different mandatory holidays than your domestic teams. Research country-specific entitlements to stay compliant. If you're unsure where to start, G-P Gia™ can help. Get instant answers to your toughest compliance questions across 50 countries and 50 U.S. states. Our agentic AI can help you navigate local employment laws, mandated time off, and compliance, so you can focus on building a successful communication strategy.
6.优先安排虚拟协作时间
While asynchronous communication tools are great for cross-team collaboration, don't rely on them completely. 69% of remote workers report burnout from digital communication tools like messaging apps.
为您的远程团队安排实时虚拟协作。视频会议工具可建立融洽的关系并加强团队成员之间的联系。除了简单的电子邮件以外，视频会议还允许同事看到对方、阅读肢体语言并建立联系。
7.注意时区
对于远程团队来说，跨时区工作的同时进行实时协作可能是一项挑战。在安排会议或发送信息时，请牢记时差。
经理如何在不安排每日会议的情况下建立协作团队环境？密切关注会议节奏。尽可能安排不需要远程团队成员在正常工作时间之外工作的会议。为每次会议设定具体的议程，包括所有团队的主要优先事项。
8.定期评估流程
反馈对于改进工作至关重要。安排定期反馈会议，讨论绩效，提供并接受建设性批评，解决任何流程问题。
透明度可以帮助团队成员了解自己的优势和公司需要改进的领域。
9.鼓励团队建设体验
在进行任何与工作相关的讨论的同时，始终鼓励团队成员进行非正式沟通。这些非正式的接触点可以建立关系，提高士气，培养团队内部的友情感。通过组织团队建设体验来激发这些对话，例如虚拟破冰船、问答游戏或饮水机活动。
10.记录交流准则并经常更新
创建一个活生生的 "我们如何沟通 "手册，涵盖何时使用哪些工具、响应时间预期、会议规范、时区礼仪以及如何处理沟通问题。分配所有者、添加变更日志，并根据团队的意见查看建议。将此文档存储在您的知识库中，以便新员工入职。
Use Gia to draft locally compliant communication guideline documents for your global team.
11. 明确每种沟通渠道的目的
只有当每个渠道都有明确的目的时，多渠道沟通过程才能奏效。例如，使用直接信息解决紧急问题，使用电子邮件发布一般更新。为每个渠道设定预期响应时间，并将不使用的渠道存档。使用关键字和标签进行通信路由，这样每个团队成员只能看到他们需要的消息。
12. 制定沟通章程或 SOP
创建一份包含标准操作程序 (SOP) 的文件，以概述标准操作程序：
- 工作时间
- 重叠窗
- 可用性信号
- 响应时间预期
- 会议节奏和议程
- 文件标准
- 升级程序和时限
分散式团队的标准化实践可保持跨渠道和时区的沟通效率。
13.使用视觉交流方法
尝试使用视觉效果来表达复杂的想法，包括
- 图表
- 工艺流程
- 旅程地图
- 简短演示视频
- 用于研讨会的电子白板
- 利益相关者叙述的演示软件
对模板进行标准化以保持一致性，并添加替代文本和标题以实现可访问性。
14. 鼓励反馈和对话
提供日常反馈渠道，如匿名调查和虚拟开放办公时间。当您根据反馈实施变更时，请与您的团队共享这些变更以鼓励未来的讨论和问责。
15. 确定工作流程和共享术语
记录团队的工作流程，包括谁负责每个步骤以及应花费多长时间。创建共享词汇表，定义团队使用的任何技术术语或首字母缩略词。此外，还要规范文件、频道和票据的命名方式，以便每个人都能轻松找到它们。这将减少错误并帮助新的团队成员快速上手。
远程团队沟通方法
通过以下方法保持远程团队成员的联系：
- Collaborative software: Project management and document-sharing tools let teams collaborate, track progress, and centralize resources.
- Project management tools: These platforms help teams organize tasks, set deadlines, and monitor project milestones.
- Instant messaging: Chat tools allow for quick, informal conversations and problem-solving.
- Email: Email is essential for formal communication and documentation.
- Video conferencing: Video calls help teams connect, discuss complex topics, and understand each other better through visual cues.
- Audio calls: Voice calls are great for quick chats when video isn't needed.
- Cloud-based file sharing: Cloud storage solutions let team members access, edit, and share documents from anywhere.
- Recordings: Recording meetings and presentations lets absent team members catch up and provides a reference for future review.
使用 G-P™ 组建您的国际团队
Consistent processes are the cornerstone of effective communication across global teams. Our AI-powered global employment products and EOR solutions help you build that foundation by issuing localized contracts, providing a smooth onboarding experience, managing payroll and benefits, and aligning compensation with local compliance requirements.
You can use Gia, our global HR agent, to draft and review locally compliant HR documents to optimize your communication strategy, such as:
- 聘书和合同
- 入职欢迎信
- 结束聘用信
- 纪律行动通知
- 政策公告和更新
- 员工手册
- 内部备忘录
- 晋升信函
- 福利注册或变更通知
- 健康与安全宣传
Gia 不仅仅是另一种人力资源工具或通用的人工智能模型，它以 G-P 专有数据和经过验证的来源为后盾，提供更高级别的代理能力和深刻见解，使人力资源组织能够转变全球人力资源和合规性，提高无与伦比的业务敏捷性和生产力。
Nat Natarajan
Chief Operating Officer，G-P
Book a demo today to build and manage your global team quickly and compliantly.
