五星特許經營減少承包商的複雜性

The challenge: difficulty tracking and managing global contractor costs with a previous vendor

Five Star 面對以往承包商管理合作夥伴的挑戰。 意外費用、每月成本上升，以及客戶成功團隊的溝通有限，促使他們尋找新的供應商。 Beyond billing frustrations, the team had no clear visibility into whether they were meeting compliance requirements for each country — a growing concern as their contractor base expanded globally.

該平台也缺乏發票開立功能，例如多行項目和定期付款，使得更有效地管理預算和承包商費用更加困難。 Without clear pricing or reliable support, budgeting for contractor spend became guesswork, a serious liability for an HR team managing payroll across hundreds of franchise locations.

The solution: G-P Contractor™ for compliant, transparent contractor payments

Five Star selected G-P Contractor to simplify hiring, payments, and independent contractor compliance across 190+ markets. With a centralized platform, they gained real-time visibility into spend, faster onboarding, and more efficient, hassle-free invoicing.

G-P’s AI-powered Classification Engine analyzes contracts for potential worker misclassification, highlighting risky language and recommending updates to support compliance with local labor laws. This reduces exposure to fines while streamlining workflows and lowering legal costs. The bulk upload feature further streamlines onboarding, allowing Five Star to add multiple contractors simultaneously — a frequent need given their scale.

"We chose G-P not just because it offered great value, but because the team was incredibly responsive and supportive," explained Cierra Olsen, Human Resources Generalist at Five Star. "We've stayed with G-P because their platform is intuitive, user-friendly, and constantly evolving in ways that make our workflows smoother."

Key capabilities that drove Five Star's decision:

• Proactive identification and mitigation of worker misclassification risk
• Flexible invoicing with multi-line and recurring payment support
• Transparent, predictable pricing for improved cost control
• Centralized platform for onboarding, payments, and reporting across the global workforce

The impact: 5+ hours saved per pay cycle and full cost clarity

Since transitioning to G-P Contractor, Five Star’s HR team has saved approximately five hours per pay cycle by eliminating manual data entry — time now redirected to higher-value work. 該轉變也解決了對隱藏費用、溝通不良和技術限制的沮喪。

"The G-P team goes the extra mile," Olsen said. "I appreciate the quick responses to my questions and the ongoing feedback as we work through any issues."

G-P's transparent pricing model delivers real value. Five Star now operates with full pricing transparency, faster support, and detailed reporting that gives leadership visibility into global contractor costs.